Multilingual Voice Agent for Small Businesses
AI Voice Assistants That Speak Every Customer’s Language.
The Problem
Small businesses often lose customers due to language barriers and limited availability for live support. This system breaks those barriers by enabling real-time, multilingual, and intelligent voice-based interactions — without requiring the business to hire a 24/7 staff or support team. It delivers human-like customer service, instantly and affordably.
The Solution
The Multilingual Voice Agent is a Django-based full-stack SaaS platform that empowers small businesses like clinics, hotels, and salons to offer AI-powered voice support in any language — via WhatsApp or a web widget. Customers can speak naturally in their native language, and the system uses OpenAI Whisper to transcribe the voice input. The transcription is then processed by a LangGraph-powered agent pipeline using LLaMA-3 70B via Groq API for intelligent, context-aware reasoning. By integrating Retrieval Augmented Generation (RAG) over a custom knowledge base (e.g., business FAQs, services, or schedule data), the assistant responds with accurate and helpful replies — delivered in the user's native language through either text or synthesized voice.